Job Ref: 10531 | Gloucester
The 2nd Line IT Support Engineer is part of a team responsible for resolving all calls in the 1st and 2nd line queues and escalating incidents and requests, based upon priority, complexity and impact to 3rd line, 3rd party suppliers and IT Management. Ensuring that positive customer experience and customer satisfaction are considered in all interactions you will take ownership of tickets assigned to you and ensure that, as a team, the quality of the information taken, provided and used to support IT operations is clear, useful and documented.
Directed and scheduled by the IT Service Desk Manager you will occasionally work from OSJCT care homes to fault find issues with telephony, networking and desktop computing. Acting as a positive ambassador for IT you will look to empower staff in the use of their technology and report site and IT service intelligence back into the IT department with the motivation to improve the experiences of both.
Directed and scheduled by the IT Service Desk Manager you will intermittently act as a project resource, you will ensure that you demonstrate ownership, clear communications and expertise and are able to balance reactive operation needs against proactive delivery of controlled change.
|Hours per week:||37.5|
|What level of DBS check?||Basic|
|Full Job Description:||Download Full Job Description|
Vacancy closing date: Friday, 1st February - 2019 23:55