Job Ref: 13255 | Lincoln
Senior Residents Accounts Associate
Reporting directly to the Billing Manager Revenue Services, the jobholder will provide cover in the absence of the Manager and adopt her duties. The job holder will be part of a team responsible for maintaining resident account information in the Trust’s systems to facilitate income processing requirements, client administration and billing. The jobholder will also cover additional tasks performed by the Manager.
Accurately records and maintains resident account information in the Trust’s systems to facilitate income processing, client administration and billing;
Ensures that new admissions, discharges and other account variations are input on to the Trust’s system to maintain accuracy, completeness and timeliness of data and resident accounting records;
Processes adhoc billing and advance fees in a timely and accurate manner;
Liaises with local authority and other care funders to ensure that fees are being processed accurately and to resolve any disputes are payment;
Researches and prepares resident / local authority credits for refund approval.
Provides departmental cover as and when required according to Manager’s instructions;
Assists in maintaining and archiving resident account data and records in a safe manner to ensure compliance with data protection and VAT regulations. Provides supporting documentation and assistance with internal and external audits;
Liaises with Home Managers and Home Administrators as necessary to ensure that resident records are correct and that any queries or problems are resolved, delivering excellent customer service standards. Escalates process issues and non-conformance as required;
Ensures and maintains strict confidentiality ensuring full compliance with Data Protection Act provision and internal policies;
Prepares and submits Zero Mandate File to Banking team for processing monthly.
Extracts monthly Direct Debit File for reconciliation and submission to banking team. Posts all direct debits to resident accounts accurately and timely. Prepare and submit ad-hoc Direct Debit files when required.
Returned DD File Generation & Posting to IP
GCC Consolidated Invoice Generation & Posting to IP
GCC, WCC & OCC Manual Invoicing
Ad-Hoc Coda Invoicing
Manual invoices redesigned using Microsoft Access
Acts as 1st point of escalation in absence of Manager
|Hours per week:||37.5|
|What level of DBS check?||Basic|
|Potential Interview Date 1:||Wednesday, 22nd May 2019|
|Full Job Description:||Download Full Job Description|
Vacancy closing date: Thursday, 23rd May - 2019 22:55