Job Ref: 13255  |   Lincoln

Senior Residents Accounts Associate

 

Reporting directly to the  Billing Manager Revenue Services, the jobholder will provide cover in the   absence of the Manager and adopt her duties. The job holder will be part of a   team responsible for maintaining resident account information in the Trust’s   systems to facilitate income processing requirements, client administration   and billing. The jobholder will also cover additional tasks performed by the   Manager.

 

 Accurately records and   maintains resident account information in the Trust’s systems to facilitate   income processing, client administration and billing;

 Ensures that new   admissions, discharges and other account variations are input on to the   Trust’s system to maintain accuracy, completeness and timeliness of data and   resident accounting records;

 Processes adhoc billing and   advance fees in a timely and accurate manner;

 Liaises with local   authority and other care funders to ensure that fees are being processed   accurately and to resolve any disputes are payment;

 Researches and prepares   resident / local authority credits for refund approval.

 Provides departmental cover   as and when required according to Manager’s instructions;

 Assists in maintaining and   archiving resident account data and records in a safe manner to ensure   compliance with data protection and VAT regulations. Provides supporting   documentation and assistance with internal and external audits;

 Liaises with Home Managers   and Home Administrators as necessary to ensure that resident records are   correct and that any queries or problems are resolved, delivering excellent   customer service standards. Escalates process issues and non-conformance as   required;

 Ensures and maintains   strict confidentiality ensuring full compliance with Data Protection Act   provision and internal policies;

Prepares and submits Zero   Mandate File to Banking team for processing monthly.

Extracts monthly Direct   Debit File for reconciliation and submission to banking team. Posts all   direct debits to resident accounts accurately and timely. Prepare and submit   ad-hoc Direct Debit files when required.

 Returned   DD File Generation & Posting to IP

 GCC   Consolidated Invoice Generation & Posting to IP

 GCC,   WCC & OCC Manual Invoicing

 Ad-Hoc   Coda Invoicing

 Manual   invoices redesigned using Microsoft Access

Acts   as 1st point of escalation in absence of Manager

Additional Information

Contract Type: Permanent
Hours per week: 37.5
Salary Type: Salary
Salary: £22000
What level of DBS check? Basic
Potential Interview Date 1: Wednesday, 22nd May 2019
Full Job Description: Download Full Job Description

Vacancy closing date: Thursday, 23rd May - 2019 22:55

How to Apply

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