Windsor Street’s Home Manager, Michelle Hearn, has spent 23 years in care.

Therefore, it’s no coincidence that her expertise in the sector is what led the team at Windsor Street to secure a ‘Good’ rating in its latest Care Quality Commission’s (CQC) report.

“We are delighted to have achieved a ‘Good’ rating, and it has taken dedication from the whole team at Windsor street to achieve this. We are focused and we are setting our sights on gaining an ‘Outstanding’ rating next time!” Michelle said.

In its latest report, CQC acknowledged the home’s personalised care. “Staff were caring and compassionate. People were treated with respect, dignity and their rights were upheld. Staff treated people equally, as individuals and differences were respected and celebrated. Care was planned around people’s diverse needs, their likes, preferences and wishes.”

CQC also acknowledged Michelle’s strong leadership, noting there was evidence of an open, transparent, inclusive and empowering culture. “Since the registered manager had been managing the home there had been a focus on changing the staff culture. The registered manager had made their expectations clear, as well as their vision for the home and the values they wanted to see followed. All the staff we therefore spoke with put people at the centre of what they did. They were committed to improving people’s wellbeing and quality of life.”

CQC conducted its surprise inspection of Windsor Street in March this year, publishing its findings in May. The home scored ‘Good’ across the safety, effectiveness, caring, responsiveness and well-led service criteria.

Michelle began her career at OSJCT as a housekeeper, progressing to a Home Manager last year.

“I have always prided myself on my enthusiasm and drive. Taking on such a role was a challenge in itself, but with vision and my team, I knew I could achieve what I wanted to when I first walked into a home 23 years ago