The Orders of St John Care Trust (OSJCT) is very pleased to announce that Eresby Hall in Spilsby, Lincolnshire, has been awarded a ‘Good’ Care Quality Commission (CQC) rating post inspection.
The home was recognised across the board with a ‘Good’ for services of safety, effectiveness, caring, responsiveness, and being well-led.
As a Trust we are delighted by this recognition and thankful for all the hard work delivered by our colleagues to ensure this independently endorsed success. The knowledge that our residents are happy and receiving the best possible care with individual needs being met.
Area Operations Manager for Eresby Hall, Gill Clark, comments: “We are thoroughly delighted by this ‘Good’ rating which is a true reflection of the dedicated team and their caring expertise towards providing a happy home for our residents and to the highest standards.”
Quotes from the CQC report:
People and their relatives told us that they were well looked after. One person said, "The personal care is very good. "Another: "They are so caring." A relative said, "They have really catered for needs and wants. Nothing is too much trouble. Since the beginning of the year the improvement in their well-being has been really good."
“People were cared for by kind, caring and compassionate staff. We observed staff assist people to walk from the lounge to take their place in the dining room for their lunch. Care staff first explained to the person what they were going to do and asked them if this was okay. They then walked at the person's own pace and encouraged and praised them for their efforts.”