The Orders of St John Care Trust (OSJCT) is very pleased to announce that two of its newest homes in Gloucestershire have been awarded a ‘Good’ Care Quality Commission (CQC) rating post inspection. It is an exceptional achievement in such a short time period.
Edwardstow Court in Stow-on-the-Wold and Grace Care Centre in Thornbury were recognised across the board with a ‘Good’ for services of safety, effectiveness, caring, responsiveness, and being well-led.
As a Trust we are delighted by this recognition and thankful for all the hard work delivered by our colleagues to ensure this independently endorsed success. Equally importantly the knowledge that our residents are happy and receiving the best possible care with tailored needs being met along with a happy and fulfilling life met in the home.
Deputy Home Manager at Edwardstow, Sian Howse, says: “I would like to say what a fantastic outcome for our home and I am very proud of the whole team. Everyone has worked very hard to achieve this all-round ‘Good’ rating and from the report it clearly shows that our residents love to live here and our staff love to work here.”
Peter Moore, Home Manager at Grace Care Centre, comments: “We are delighted with the result of our CQC inspection. Every member of the team has worked so hard to achieve this and it is fantastic to see their passion and dedication being acknowledged in this report. Grace Care Centre is a wonderful place to work and to live and I am very thankful to the whole team for making this so.”
Some quotes from the CQC report:
Grace Care Centre, Thornbury:
‘We were introduced to people throughout our visit and they welcomed us. They were relaxed, comfortable and confident in their home. The feedback we received from people and relatives was good. Staff we met and spoke with were happy and proud; they were loyal and fully committed and this was reflected in their attitudes and integrity during the inspection. All staff on duty were excited about the inspection and wanted to be part of it.’
"The carers here are very good and I feel very well looked after. There is plenty of staff to look after you here", "There is always plenty of staff around and I believe my wife is very safe here" and "I feel that all the staff here are great with my father and I feel he is very safe here".
Edwardstow Court Care Centre, Stow-On-the-Wold:
People and relatives commented on how knowledgeable and skilled staff were. One relative said, "I know that lots of staff have had dementia training; diversion and distraction training. I have watched them, they usually find a way." Another relative told us how well staff had looked after their relative following an operation. They said, "They were brilliant in their use of the hoist, they dealt with it very well."
We observed staff exhibiting genuine kindness, concern and friendship towards people. People and their visitors were keen to praise the staff. They spoke highly of them without exception. One person said, "They've all got lots of halos here." People were keen to comment about staff individually."
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