The Orders of St John Care Trust is celebrating today after many of the Trust’s homes performed strongly in a nationwide survey of care home residents and their family members and friends.

Now in its sixth year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents and now of their families and friends as well. The nationwide survey gives residents and their families and friends a voice, putting their care at the heart of understanding more about how well care homes perform. Over 16,700 residents in 820 care homes across the UK responded to the Residents’ survey, which achieved a 41% response rate. Meanwhile, 48 per cent of relatives and friends of residents living at 686 homes responded to the Family and Friends’ survey.

Each care home achieved an Overall Performance Rating and four statistically derived ‘theme’ scores (‘Staff and Care’, ‘Home Comforts’, ‘Choice and Having a Say’, and ‘Quality of Life’) based on residents’ responses to all questions in the survey. Care homes participating in the Family and Friends’ survey achieved a separate Overall Performance Rating and four theme scores (mirroring those of the Residents’ survey). 

Some of the highest results were:

  • Stirlings was given an Overall Performance Rating (OPR) score of 995 out of 1,000 by residents, and 840 by their family and friends. This compares favourably to the national averages of 878 for residents, and 836 for their family and friends.
  • Boultham House, residents scored the home 938 out of 1,000 by residents, and 903 by their family and friends. This compares favourably to the national averages of 878 for residents, and 836 for their family and friends.
  • Buckland Court, residents scored the home 935 out of 1,000 by residents, and 888 by their family and friends. This compares favourably to the national averages of 878 for residents, and 836 for their family and friends.
  • Henlow Court, residents scored the home 908 out of 1,000 by residents, and 926 by their family and friends. This compares favourably to the national averages of 878 for residents, and 836 for their family and friends.
  • Skirbeck Court, residents scored the home 933 out of 1,000 by residents, and 933 by their family and friends. This compares favourably to the national averages of 878 for residents, and 836 for their family and friends.
  • Coombe End Court, residents scored the home 922 out of 1,000 by residents. This compares favourably to the national averages of 878.
  • St Wilfrids Priory, residents scored the home 954 out of 1,000 by residents, and 863 by their family and friends. This compares favourably to the national averages of 878 for residents, and 836 for their family and friends.
  • Grevill House, residents scored the home 989 out of 1,000 by residents and 782 by their family and friends. This compares favourably to the national averages of 878 for residents, and 836 for their family and friends.

 

OSJCT Chief Executive, Dan Hayes, said: “We are pleased with these results, especially those which have been so far above the average, and it’s wonderful to know our residents, and their family and friends, value the care they receive in our homes. These results indicate we are doing something right, and we will continue to strive to provide excellent care for our residents. These results also show us where we have an opportunity to support all of our homes to achieve the very high standards achieved by some. I am so proud of our colleagues, and commend them on this result.”
 

All of this year’s results for every care home surveyed are displayed on the Your Care Rating website (www.yourcarerating.org). The website also shows how homes that took part in the survey last year performed.  All of this helps families and potential residents who are choosing a care home for a loved one by giving them vital information on what the current residents and their loved ones actually think of each home and the standard of care.

The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.