• Hartsholme House, Lincoln

Inspectors from independent regulator of health and social care, CQC, have awarded Hartsholme House care home in Lincoln the highest possible ranking of ‘outstanding’, following its latest surprise inspection

The home, which is run by The Orders of St John Care Trust, was inspected on 10 May and officers particularly recognised the outstanding quality of care being delivered in the home.  

The inspection report applauded the ‘truly person-centred care’ that is delivered by the team at Hartsholme whilst also commenting that “staff had an excellent and in-depth knowledge of the people they cared for.” The report states: “staff were motivated by and proud of the service and there was a sense of shared purpose. There were consistently high levels of constructive engagement with people, staff and the local community. People were involved in decision making and actively encouraged to share their views.”

The care offered at Hartsholme House was described as “outstandingly responsive” and the report recounted a conversation with a resident’s relative who felt free to use the home’s kitchen to cook meal so that they could eat together as a family. The relative told inspectors: "That is really important to us and we have so many happy memories as a family here."

The report also noted that staff within the home are passionate about sharing best practice and increasing their knowledge in the best interest of the home’s residents. It said: “The home had champions to promote best practice in safeguarding, dignity, dementia, medicines and infection control. Several of the champions attended external meetings and forums to share best practice and increase their knowledge.”

Cheryl Gilderdale, Home Manager at Hartsholme House, said: “The team are so happy to be recognised for their continual dedication and care for our friends and residents at Hartsholme House. We are proud to work for such a fantastic, supportive organisation working together to make our care home truly our residents’ home.”

Caroline Dunagan, Assistant Operations Director for OSJCT Lincolnshire, said “I am delighted with the result, it is well deserved for such an amazing team. Cheryl is an outstanding leader and is a credit to the organisation. Hartsholme House prides itself in providing the very best care to the people who live there. I am very proud of them all and their dedication to care. This is the fourth OSJCT service to have achieved an Outstanding Rating from CQC and the second in Lincolnshire which is a fabulous achievement.”

Dan Hayes, Chief Executive of The Orders of St John Care Trust said: “For a number of years Cheryl Gilderdale and her team at Hartsholme have been setting the example throughout the Trust on what constitutes outstanding dementia care. The team at Hartsholme work as one and they have a dogged determination to give our residents, some of whom have a significant dementia, the best, most fulfilled life possible. Great people deserve great things, and I am so pleased that my great colleagues at Hartsholme have been recognised for what they do day in, day out. We are all proud to be associated with Hartsholme’s success and we will learn from it across all of our services.”