Latest update: 23rd April 2020
Latest update for families and friends
Updated Thursday 23rd April 2020
Dear family member or friend
As the country moves into a sustained period of COVID 19, we would like to update you on developments within our homes.
All our employees are using Protective Personal Equipment (PPE) in the form of aprons, gloves and masks with every interaction within 2 metres of your loved one in line with government guidance. Whilst this can create a level of anxiety this ensures that we continue to keep your loved ones and our employees safe.
We can confirm all homes now have two iPads and we are endeavouring to fund and source more so that you can remain in contact with your loved one.
During this difficult time, we routinely update all our residents with any developments and changes they may see around their homes. To help further with passing this information on we have produced this document, so they are able to read about updates in their own time.
Media interest has greatly increased and we have been made aware that homes and schemes in the sector as a whole are receiving calls from individuals posing as those from our statutory and regulatory authorities as well as extended family members. Our duty of care is to the confidentiality and dignity of those that live and work with us and we will release information to all confirmed next of kin or lasting power of attorney regarding a residents health and well-being or whether we have residents with suspected or confirmed COVID19 once we have confirmed your identity. Therefore, we will contact all next of kin/powers of attorney following any request based on the information we already hold.
We would like to thank you personally for your patience and understanding during this intense period and would like to reiterate that we at The Orders of St John Care Trust are totally committed to the loving care of all our residents and colleagues.
If you wish to view further information for visitors, please click on this link to take you to our visitor information news page.
If you have any questions, please do not hesitate to contact your home or our enquiry line 0800 988 8133 will be manned Monday to Friday 8.30am – 6pm and 8.30 – 5pm on Saturday whereby we will endeavour to answer your questions.