Help and advice

Here are a few key pieces of advice to help answer your questions about working for us and boost your chances of getting the job you want.

How do I apply for a role with you?

Applying for a role with us is simple and accessible.

Our careers site is regularly updated with our latest opportunities and you can use the 'Find a Job' function to search for roles across our regions, homes and offices.

Our application process is online and consists of a short application form and CV upload. If you do not have a CV to upload, you will be prompted to manually complete this information, so that we have everything we need to review your application.

If you are currently working for The Orders of St John Care Trust and would like to apply for a new role, you can apply through our careers site or by visiting the Trust’s intranet and following our ‘Opportunities’ page.

What happens during the interview process?

The first stage of our interview process is a telephone interview in which we will discuss your experience, skills and qualifications in more detail and to answer any questions you may have about the Trust and the role that you have applied for.

If successful at this stage, you will be invited to a formal interview.

Due to the current pandemic, most of our interviews are taking place virtually via Zoom or Microsoft Teams until further notice. This is to keep both our candidates and employees safe.

You will be emailed detailed instructions on how to join your interview, and both Zoom and Microsoft Teams can be used via a laptop, tablet or smart phone.

It is important that you check that your device is working in advance of the interview; our interviewers must be able to see and hear you clearly. You should also ensure that you are in a quiet space, with no distractions. Although you are meeting our panel virtually, you should prepare for your interview as you would if you were meeting us face to face.

How can I check the status of my application?

When you first applied, you will have received a confirmation email from our Application Tracking System. If you do not remember seeing this please check your junk mail.

To apply for a role with The Orders of St John Care Trust, you will need to register on our candidate portal. You can log back into this at any time, using the email address and password you used to sign up.

Here, you can view the status of your application and if you are made an offer of employment, complete your onboarding documents so that we can obtain your pre- employment checks and get you started in your new role as quickly as possible.

You can view the status of your application in the candidate portal here.

I am having problems accepting my offer or completing the onboarding form through the candidate portal - who can help me with this?

Our recruitment team are here to help if you are having difficulties accessing your candidate portal. Please check that you are logging in using the correct details – this is the email address and password you used to sign up with us initially. If you need further assistance, please contact the team on 0345 013 1714 – we will be more than happy to help.

How are The Orders of St John Care Trust keeping colleagues safe during COVID- 19 pandemic?

Here at The Orders of St John Care Trust our priority is the safety and well-being of residents, colleagues and visitors in our services. See our dedicated Coronavirus information page for important updates and information.

It is more important than ever to ensure that our employees feel safe and looked after in the workplace.

All colleagues in or visiting our homes have access to PPE and must wear this at all times.

We are testing colleagues and residents for COVID-19 on a regular basis. This means that new starters must have a test prior to starting work in the home. We have also introduced enhanced hand washing and a deep cleaning regime.

We are following the government’s guidelines around our colleagues working exclusively for us to limit the spread of infection from one workplace to another.

Although we are living and working in uncertain and unprecedented times, we remain committed to ensuring that our employees feel comfortable and valued whilst working for us.

I am looking for a student work placement. How do I go about this?

Visit our website for work placement opportunities.

You will need a reference, and those aged under 18 will require parental permission. If you are over 16 you will need a DBS check, but we will cover the cost of this.

Applicants will be contacted to arrange an informal interview (currently by phone), and successful applicants will be provided with a work placement programme. They will be expected to spend time with different departments and various team members.

At the end of your placement a reference will be provided for future use.

Please be aware that placements are limited and not all of our homes are able to offer work placements.

I am looking to volunteer. How do I go about this?

Visit our website for volunteering opportunities and apply online.

You will need to provide details of two referees, and those aged under 18 will require parental permission.

If you are over 16 you will need a DBS check, but we will cover the cost of this.

Successful applicants will receive a full induction and Dementia Friends information session.

Do you work with recruitment agencies?

We have a small approved supplier list (ASL) that we will contact should we need to work with external agencies.

At present, we are not able to accept cold calls from those not on our ASL and due to the high volume of calls we are experiencing, our recruitment team are not able to pass details onto other colleagues or departments. We are grateful for your cooperation with this policy.


Contact us

Should our Frequently Asked Questions not answer your question, our in-house recruitment team would love to assist you. You can call us on 0345 013 1714 or complete this form and our team will get in touch as soon as we can.


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