Coronavirus updates and information

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Here at The Orders of St John Care Trust our priority is the safety and wellbeing of our residents, colleagues and visitors in our services. We are providing regular updates and answers to your questions about COVID-19 via the Coronavirus Information page of this website.

Click here to find out more


OSJCT Admissions

Our care homes remain open to new admissions and we can promise a warm welcome and the highest level of professional care to anyone moving in to an OSJCT home.

Here are 10 facts to inform you about care in our homes and schemes during this time:

  • Thorough testing readily available for residents and colleagues: Covid-19, temperature and oxygen levels.
  • 100% PPE compliant. 
  • Rigorous deep cleaning and infection control protocols.
  • Fun and vibrant social distancing activities.
  • Socially distanced visits with loved ones*.
  • 138 iPads rolled out to residents to enable videos calls with loved ones.
  • Professional resilience and wellbeing support in place for our frontline teams.
  • All colleagues take part in on-going training and are kept regularly up to date with the latest guidance.
  • Working closely with the Government and Public Health England to push forward key issues around social care.
  • Top 20 recommended care home group 2020.

*New residents can receive visitors after 14 days of in-room care.

We understand there will be a lot of questions and concerns at this time and have tried to answer them all below.

How can I look around the home?

As visitor numbers are currently strictly controlled, we are unable to facilitate live, in-person tours. However, colleagues will be on hand to conduct a video call which can include a virtual tour to give you a feel for the home and enable you to see some of its facilities.

Will I be tested before I move in?

OSJCT has exceeded all targets for COVID-19 testing for residents and staff as anyone displaying symptoms will be tested and will isolate until the results are known.
Other measures include:

  • Starting from the week commencing 29th June, we have entered into the next Department of Health and Social Care testing pilot for care homes where, subject to consent, every employee will be tested once a week for four weeks, our current residents will be tested once and all new residents and employees will be tested when we welcome them into our homes. From August 2020, all care homes will receive ongoing weekly testing for employees and monthly testing for residents.
  • All residents have their temperature taken daily and are tested immediately if their temperature is raised. 
  • We have pulse oximeters in every home and test all residents’ oxygen levels daily. The equipment measures oxygen levels, as a drop in oxygen saturation level is an early warning sign of both COVID-19 and respiratory problems. This allows us to speak to the resident’s GP, sometimes before any other symptoms are felt.
  • OSJCT employs our own clinical nurse specialist in infection control who has been instrumental in ensuring that our teams have the best protocols and procedures in place at the right time.

Will I have to self-isolate?

Government guidance requires individuals being admitted from hospital to be tested before being discharged to a care home. In addition, in order to support the most vulnerable in our care communities, OSJCT protocols require any new resident coming to the home to be supported by 14 days of in-room care.

Does OSJCT have PPE supplies?

All our homes and schemes have stocks of PPE that far exceed minimum requirements and is being used in line with government guidance. Stock levels are monitored rigorously, and our equipment levels have not been disrupted since lockdown began.

We also have meticulous deep-cleaning practices in place which help ensure the ongoing safety of residents, staff and visitors.

Can family visit OSJCT residents?

Current visiting protocols

The importance of visits in terms of resident and family member wellbeing is always utmost in our decision making on visiting protocols whilst following government and Public Health guidelines to keep our residents and employees safe. We have clear protocols in place which are developed in line with government guidance and in discussion with the Department of Health and Public Health England and it is essential that we follow these protocols consistently.

Initially Care Homes were restricted to visiting from essential visitors only, but we were pleased that this was then extended to limited family visits over the past few months.

In recent weeks, the Government introduced a new Tier system, we are in a position to update visiting. The overall national picture follows, and regional exceptions can be read on our Regional Update page

High/Tier 2 and Very high/Tier 3    
If a care home is in a Tier 2 or Tier 3 location then it will not be open to visitors and potential visitors who live in a Tier 2 or Tier 3 location will also not be able to visit any care homes. There will be exceptional circumstances to these rules such as when a resident is receiving end of life care and we will conduct a thorough risk assessment to ensure we keep everyone as safe as possible. The link to government guidance is here.

Medium/Tier 1    
Where homes are in Tier 1, they will still be accepting visits unless in outbreak status. However, potential visitors who live in a Tier 2 or Tier 3 location will also not be able to visit these homes. We will monitor this on a weekly basis.

The local Directors of Public Health have a responsibility to provide us weekly updates on whether it is safe for care homes to have visits. Public Health look at a variety of information to make a decision which includes the level of local cases and geographical mapping; test and trace information; R value; Cases in care homes; care home testing of staff and residents and infection, prevention and control and Personal Protective Equipment use in care homes. In the event they were to issue a local instruction to further restrict visits to our homes we would write to you as soon as we were made aware. 

We review our protocols weekly to ensure that our residents are comfortable during visits whilst keeping them protected from the risk of coronavirus. We are currently working hard on our dedicated visitor rooms to ensure the best protection is in place for internal visits.

How is residents’ wellbeing managed?

Colleagues have worked tirelessly to ensure that a full range of vibrant and engaging activities are maintained. This has included baking, gardening and croquet in the garden where possible.

You can read more about these activities here.

View our stories

What is the process for choosing the right home for us?

The key thing is that you thoroughly research your home – it must be right for you and your family. You should visit and read the homes’ latest Care Quality Commission report, and then head to where you can see reviews of homes you are interested in.

To discuss our homes, you can contact OSJCT on 0800 9888133 and visit our Find A Home section on the website. In ‘normal circumstances’ we would arrange a visit to the home, so are working hard to arrange as many ‘’virtual visits’ as we can during the Covid-19 restrictions.

How can I find out about finance?

To see if you are entitled to funding, we have prepared a funding document to help you navigate the rules and regulations.

If you do not qualify for council or local authority funding, you can approach The Society of Later Life Advisers, which offers impartial advice on finance for care homes. If you do qualify for funding, or believe you could be entitled to a contribution, you should approach your local authority to find out more.

A financial assessment will then be carried out and you will be able to sign a contract, move in and join our vibrant, supportive community.

Our homes and extra care housing schemes offer long term and short stay care services for those looking for residential, nursing or dementia care.

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Here are some of the inspired moments of joy our residents, teams and communities have been enjoying.

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