Moving In

We have been delighted to give a warm welcome to new residents in the past year and our highly experienced, dedicated, and skilled professionals lead the care for anyone moving into an OSJCT home. We continue to strive to provide the safest environment possible.

Making life easier

Making life easier

Choosing a care home is an important decision and help is available from our friendly customer service and sales team, as well as managers and employees in each home. Our processes aim to make the transition to care home life easier. 

New residents, who are fully vaccinated can now move into an OSJCT care home without a period of self-isolation, as long as they participate in an enhanced testing regime.

Everyone can be visited by a friend or family member on moving in day and residents with essential care giver, can have visits during periods of isolation, subject to booking and testing.


Admissions FAQ

We understand that you may have questions and concerns
and we have tried to answer them all below.

How can I look around the home?

We are able to arrange in-person meetings and show rounds for prospective residents and family members as long as the home isn't in outbreak. If the home is in outbreak then a virtual show round can be arranged. It may also be possible to view a ground floor room.

Many of our homes also have pre-recorded videos available to view on our website to show potential residents and their families what life is like in an OSJCT home.

Are residents tested for Covid-19 before moving into a home, or during their stay?

In order to support the most vulnerable in our care communities, any new resident coming to the home will be required to have a PCR test 72 hours before coming into the home, and a LFD test on the day of their move (tests will be supplied by the care home, or hospital). If the new resident tests positive to Covid-19 they will be supported with up to 14 days of in-room care and prior to joining the care home community. These measures are to ensure that Covid-19 is not inadvertently spread in our homes.  

New respite residents, and those returning to us for respite care, will also be asked to take a PCR test 72 hours prior to moving into the care home, and on the day of moving in.

After moving into the care home, residents are not routinely tested for Covid-19 unless they display symptoms of a respiratory infection, or the home is affected by an outbreak, in which case every resident will be tested.

Will I have to self-isolate?

New residents, and those returning to us for respite care, and moving from the community will not have to self-isolate as long as they test negative for Covid-19.

New residents coming from a health or social care setting, such as another care home, or hospital, do not need to self-isolate as long as they test negative for COVID-19. However in certain instances such as the hospital setting having gone into outbreak, or the new resident testing positive for Covid-19, they may be supported to self-isolate as per Government guidance. 

Does OSJCT have PPE supplies?

All our homes and schemes have stocks of PPE that far exceed minimum requirements and is being used in line with government guidance. Stock levels are monitored rigorously, and our equipment levels have not been disrupted since lockdown began.

We also have meticulous deep-cleaning practices in place which help ensure the ongoing safety of residents, staff and visitors.

Can family or friends visit OSJCT residents?

Visiting for homes not in outbreak

  • Visitors should confirm that they are fit and well before entering our services. This is to reduce the risk of illness spreading to residents and colleagues and the home being closed for an outbreak.
  • Anyone who feels unwell* should refrain from visiting for at least 5 days from the day they feel better.
  • Everyone should continue to wear PPE, including face masks, inside our care homes and adhere to handwashing hygiene. Visitors no longer need to wear face masks in care home gardens and may remove their face mask when eating with their loved one in the resident’s bedroom, if agreed with the care home.
  • Visits can take place in communal areas, gardens, and bedrooms.
  • Visitors should keep a safe and respectful distance from other residents and employees, to maintain social distance, especially inside the care home.

*Please be aware that any visitor who appears to be unwell, such as displaying respiratory infection symptoms, may be refused entry to an OSJCT care home, even with a negative LFD test. If you are asked to leave, please respect this decision by the care home management who make these decisions in the best interests of our vulnerable residents, and to protect our hard-working employees.

All visitors must adhere to the Visitors’ Charter. We politely remind everyone of the importance of treating our employees and others with respect when visiting our homes/sites.


  • Lateral Flow Device (LFD) tests must be carried out by care home employees, volunteers, and any visitors who are involved in providing personal care to their loved one, as part of the home’s testing protocol. Tests should be carried out up to twice a week before arriving at the care home, using an LFD provided by the care home.
  • Visitors and contractors not providing personal care will not be asked to test before they enter a care home.

Homes in outbreak

  • Homes may be given ‘outbreak’ status, in consultation with the local HPT when cases of flu, norovirus, chest infections, Covid-19 or other transmissible infections are confirmed.
  • During outbreak, visiting by family and friends will be restricted to just one visitor per resident, to be booked in advance with the care home.
  • Visits may be restricted to a resident’s bedroom, the home’s screened visiting room or garden visiting pods.

How is residents’ wellbeing managed?

Our colleagues in the care homes are not just looking after residents’ physical health, their mental wellbeing is equally important. All homes employ Activity Coordinators who provide tailored activities to suit all personalities. So, if you’ve got green fingers, are partial to a party, keen on cookery, or prefer the quiet life and a good supply of puzzles we will ensure you have what you need.

View our stories

What is the process for choosing the right home for us?

The key thing is that you thoroughly research your home – it must be right for you and your family. You should visit and read the homes’ latest Care Quality Commission report, and then head to where you can see reviews of homes you are interested in.

To discuss our homes, you can contact OSJCT on 0800 9888133 and visit our Find A Home section on the website.

You may want to view a home, and we can offer meetings between prospective residents and home managers and arrange a viewing of a ground floor bedroom where available.

Many of our homes also have pre-recorded videos to show potential residents and their families what life is like in an OSJCT home and we will be delighted to arrange a video call which can include a full virtual tour to give you a further feel for the home, its atmosphere and to enable you to see the facilities.

How can I find out about finance?

To see if you are entitled to funding, we have prepared a funding document to help you navigate the rules and regulations.

If you do not qualify for council or local authority funding, you can approach The Society of Later Life Advisers, which offers impartial advice on finance for care homes. If you do qualify for funding, or believe you could be entitled to a contribution, you should approach your local authority to find out more.

A financial assessment will then be carried out and you will be able to sign a contract, move in and join our vibrant, supportive community.

Get in touch with us

Our in-house team would love to assist you. Send us your details and our team will get in touch very soon.

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