Feedback and Complaints

In line with our values, we welcome feedback on any aspect of the services we offer regardless of whether it is positive or negative. We always aim to provide a high standard of care in all our services but recognise that despite our best intentions we may not always meet your expectations.

Your feedback is important to us, and we will use your valuable input to set matters right, to apologise, and to help us improve the services we provide. If you are unhappy with any of our services, it is important that you let us know. Your feedback will be listened to, taken seriously, and acted upon or investigated in confidence and without prejudice.


We have three main categories of feedback:

• Compliments
• Concerns, comments and suggestions
• Complaints

For more information on our Feedback and Complaints procedure, please see our leaflet. If you should have any further enquiries regarding our Feedback and Complaints procedure or should you require a copy of our leaflet in another language or format, please feel free to contact our Feedback and Complaints Officer who would be happy to help you.

Feedback can be provided by anyone who is affected by our services. Often the quickest way for us to put things right is for you to speak with your local Home or Scheme Manager. If this is not possible, you can also provide feedback to us directly by using one of the following methods:

• In person via one of our employees at your local Home or Scheme.
• By contacting our Feedback and Complaints Officer on 0330 460 1707.
• By writing to our Feedback and Complaints Officer at Eyre Court, Whisby Way, Lincoln, LN6 3LQ.
• By completing a comment/suggestion card (which can be found at all our locations).
• By emailing our Feedback and Complaints Officer: complaints@osjct.co.uk • By completing the form below.