OSJCT Boultham Park House Retains It's Good CQC Rating as Families Praise Care

Boultham Park House in Lincoln has retained its Good rating following its latest CQC assessment, with relatives praising the caring team and the positive difference the home has made to their lives.

Inspectors found that people were safe, well cared for and treated with kindness, compassion and respect. The report also highlighted the home’s “busy, welcoming and homely atmosphere”, with activities and community engagement identified as strengths. Residents are supported to take part in local events and activities, maintain important relationships and continue practicing their faith, with links established with churches, schools, volunteers and community groups.

Relatives spoke warmly about their experiences, with one family member describing how the home had stood out from the very beginning: “From day one, the home stood out as excellent, and it has never let any of us down during the last four years.”

Another relative described the impact the home had made on their own life, saying “I am a daughter again.”

The CQC found that staff knew residents well and understood their individual preferences, wishes and needs. People were supported to maintain their independence and make choices about how they spent their time, while care was adapted when their circumstances or health needs changed.

One resident told inspectors, “The food is good and there's always something going on,” while another described staff as “Nice and respectful.”

Relatives also praised the management team and communication from the home. One described it as “a seriously lovely place to be”, while another said they were reassured knowing they could visit their loved one at any time if they were concerned.

Joanne, Registered Manager at Boultham Park House, said: ” we are incredibly proud to have maintained our Good CQC rating. What means the most to us is knowing that our residents and their families feel happy, safe and supported here.

“Our residents are at the heart of everything we do, and we will continue listening to them and their families, supporting independence and creating opportunities to enjoy life and stay connected with the local community.”