Oct 2020
OSJCT The Lakes Care Centre performs strongly in national care survey
Residents at The Lakes Care Centre in South Cerney, run by The Orders of St John Care Trust (OSJCT), responded to a nationwide care survey to say they are treated with kindness at the care home.
Now in its eighth year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents and their families and friends. The nationwide survey gives respondents a voice, putting their opinions at the heart of understanding more about how well care homes are performing. Over 11,800 residents in 362 care homes across the UK responded to the survey which was carried out in autumn 2019.
Survey respondents were asked to rate their homes on four themes: Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life.
As well as resident and family respondents at OSJCT The Lakes Care Centre saying they feel safe and secure, they achieved a near perfect score on Quality of Life questions, achieving 924 out of 1000.
Residents also rated the home highly on Staff and Care questions, with respondents saying they feel they are treated with treated with kindness, staff have time to talk, and that staff respect their privacy.
OSJCT The Lakes Care Centre Manager, Mandi Short, said: “We are pleased with the results of this survey from both our residents and their families. Our residents rated their quality of life here at OSJCT The Lakes Care Centre very highly which is very important to us. One hundred per cent of residents said they felt safe and secure here and that they are treated with kindness. We are always keen to take on board feedback from residents and their families to make our care even better for the people who live with us.”
This year’s results for every care home surveyed are displayed on the Your Care Rating website (https://yourcarerating.ipsos.com/) The survey was compiled by leading research company Ipsos MORI with input from participating care home operators, together with the National Care Forum and Care England. The survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.