• 91% of residents report overall satisfaction with OSJCT 
• 89% of families and friends report overall satisfaction with OSJCT
• Residents praised OSJCT for its kind, helpful, friendly, and caring staff; offering opportunities for making friends; and providing a feeling of safety, security, and a sense of belonging/community.

Recent research commissioned by OSJCT, and managed by independent research company BMG, found that 91% of residents report overall satisfaction with the services they receive. Family and friends of residents in the care homes reported 89% satisfaction overall.

Over 1,500 residents including 633 who live with dementia, and 632 family and friends were surveyed about their views and experiences of their OSJCT care home, or that of their loved one. Topics in the survey included life at OSJCT, food, health and wellbeing, and staff. 

Findings from surveys completed by residents included:

• 94% of residents agreed that staff treated them with respect
• 81% agreed that food served at mealtimes is of a high quality
• 84% agreed that they had opportunities to engage with nature or get outdoors
• 90% agreed that those who support them understand their needs

Findings from surveys completed by family and friends of those living in OSJCT care homes included:

• 97% agreed that the arrangements to visit relatives or friends were good
• 90% agreed that the home’s facilities are suitable to meet residents’ individual needs
• 94% agreed that the overall condition of the home was good
• 96% agreed that the residents have the freedom to personalise their room
• 92% agreed that the help, care, or support improves or maintains their loved one’s quality of life

The survey ranked residents’ favourite things about living in their care home, and the top three were:

• All the staff are kind, helpful, friendly, and caring
• Making friends, companionship, having someone to talk to
• Feeling safe, secure and a sense of community.

Mike Stredder, Group Operations Director, who is in charge of care quality, said: “We are delighted that this independent research has found high satisfaction rates among residents and their family and friends. Feedback from our residents and their family and friends of their experience of our services is very important to us. This positive feedback is assurance that the hard work and diligence of our teams is making a positive difference to residents and providing peace of mind for their family and friends. 

“The research has also shown us where we can improve our operations, and each care home has a copy of the local response rates so that we can see and act on any variations or local feedback.”

Verbatim comments shared in surveys completed by residents include:

“Love being able to socialise with others and I am never lonely.” OSJCT Ashwood Care Centre, Warminster

“I am very happy here, the staff made me feel so welcome and really care about me and my family” OSJCT Willowcroft, Salisbury

“I made friends here and it's a lovely place to live, I am very lucky.” OSJCT Chestnut Court, Quedgeley 

Resident cited their favourite thing as “Being looked after and not having to worry about anything.” Jubilee Lodge, OSJCT Bourton on the Water

Verbatim comments shared in surveys completed by residents' relatives or friends include:

“I have been in senior management in the private care industry for most of my working life and I can in all honesty say that I have not come across a care home with such high standards and as homely as Lake House. I visit my mother every day, so I am a very involved relative but also an extremely happy relative.” OSJCT Lake House, Banbury

“I feel as if the team at Beckside have become part of my family. They always go the extra mile, for example one of the staff went on holiday to a place that is very special to my mother, and she sent her a postcard. As my mother’s memory is very poor those links to special memories are wonderful. I would like to thank them all.” OSJCT Beckside, North Hykeham

“Thank you for being such a happy, hardworking, and motivated team. My mother always comments on how nice everyone is to her and we can tell she feels safe and secure.” OSJCT Skirbeck Court, Boston

“My mother has improved healthwise since being in the nursing home. She is a very sociable person and OSJCT help in this regard.” OSJCT Isis Court, Oxford