Second year of strong results in national care survey for Spencer Court
For the second year in a row, residents at Spencer Court Care Home in Woodstock who responded to a nationwide survey are 100% satisfied with the overall standard of the home.
The results of the Your Care Rating survey of care home residents, their family members and friends were published recently.
Now in its eighth year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents and their families and friends. The nationwide survey gives respondents a voice, putting their opinions at the heart of understanding more about how well care homes are performing. Over 11,800 residents in 362 care homes across the UK responded to the survey which was carried out in autumn 2019.
Survey respondents were asked to rate their homes on four themes: Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life.
As well as 100% of resident respondents saying they were happy with the overall standard of the home, Spencer Court achieved a near perfect score of 918 out of 1000 on Quality of Life questions. Residents also rated the home highly on Staff and Care questions, with 100% of respondents saying they feel they are treated with treated with kindness, dignity and respect, and that staff understand them as an individual.
In addition, 100% of friends and family respondents said they felt the home is good at keeping relatives informed.
Spencer Court Home Manager, Anna Odeyemi, said: “Now more than ever it is important to know our residents value the care they receive in our home. These results indicate we are doing the right things, and we continue to strive to provide excellent care for our residents during the coronavirus pandemic. I am so proud of my colleagues at Spencer Court.”
This year’s results for every care home surveyed are displayed on the Your Care Rating website (www.yourcarerating.org). The survey was compiled by leading research company Ipsos MORI with input from participating care home operators, together with the National Care Forum and Care England. The survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.