The results of the Your Care Rating survey of care home residents, their family members and friends were published recently.

Now in its eighth year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents and their families and friends. The nationwide survey gives respondents a voice, putting their opinions at the heart of understanding more about how well care homes are performing. Over 11,800 residents in 362 care homes across the UK responded to the survey which was carried out in autumn 2019.

Survey respondents were asked to rate their homes on four themes: Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life.

As well as resident and family respondents in each home saying they feel safe and secure, Windsor Street also achieved very high scores for their staff team and quality of life. 

Marzanna Urbaniak, Home Manager at Windsor Street, said: “We are really pleased to see these results from our residents and their loved ones. This feedback is the most important for us as we continue to strive to deliver the highest possible standards of care at Windsor Street.”

This year’s results for every care home surveyed are displayed on the Your Care Rating website (www.yourcarerating.org)  The survey was compiled by leading research company Ipsos MORI with input from participating care home operators, together with the National Care Forum and Care England. The survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.