Our response to Covid-19 - ensuring safe care, admissions and care home visits.

Regional updates

We are arranging 'contact visits' by appointment at all homes able to facilitate them. These visits will enable residents and one consistent visitor to meet and hold hands.

Please see our latest update to find out more about this and the processes that visitors will go through in terms of COVID-19 testing before the visit and what PPE will be provided by the home upon arrival.

We will continue to facilitate internal visits for residents receiving end of life care regardless of the status of the home. Two individuals from the same household can visit at the same time. Family and loved ones from other households can also visit, but these visits must be on separate occasions and not mixing different households.

Gloucestershire

There are many challenges to changing visiting protocols. For example, we must make sure that our homes have the resources to enable the extra workload required for testing of visitors and the additional cleaning of the visitor room after each use. We must also make sure that our insurers are aware of all activities in our homes and have arrange suitable cover. Whilst we can endeavour to predict and prepare for the detailed guidance following government announcements it is often what is not in the guidance that requires us to contact the Department of Health & Social Care to clarify points.

We are continuing to take  bookings for visits as normal and when you book with your home you will be informed if the home is ready to enable contact visits in which the resident will be able to hold hands (gloved) with one regular essential visitor.

The visit will initially take place in our established visitor rooms where possible but both visitor and resident will be together rather than sitting either side of the glass. This also means that if a second visitor wants to join, they can from the other side of the glass screen.

As well as the regular visitor, residents can receive other visitors as normal where the home is not in outbreak, but they must be received into the screened visitor rooms or outside as weather allows.

All visitors will be required to arrive half an hour before the appointment and have a Lateral Flow Test (LFT) for COVID-19, the results of which will be known within 30 minutes.

 

South Gloucestershire

There are many challenges to changing visiting protocols. For example, we must make sure that our homes have the resources to enable the extra workload required for testing of visitors and the additional cleaning of the visitor room after each use. We must also make sure that our insurers are aware of all activities in our homes and have arrange suitable cover. Whilst we can endeavour to predict and prepare for the detailed guidance following government announcements it is often what is not in the guidance that requires us to contact the Department of Health & Social Care to clarify points.

We are continuing to take  bookings for visits as normal and when you book with your home you will be informed if the home is ready to enable contact visits in which the resident will be able to hold hands (gloved) with one regular essential visitor.

The visit will initially take place in our established visitor rooms where possible but both visitor and resident will be together rather than sitting either side of the glass. This also means that if a second visitor wants to join, they can from the other side of the glass screen.

As well as the regular visitor, residents can receive other visitors as normal where the home is not in outbreak, but they must be received into the screened visitor rooms or outside as weather allows.

All visitors will be required to arrive half an hour before the appointment and have a Lateral Flow Test (LFT) for COVID-19, the results of which will be known within 30 minutes.

Lincolnshire

There are many challenges to changing visiting protocols. For example, we must make sure that our homes have the resources to enable the extra workload required for testing of visitors and the additional cleaning of the visitor room after each use. We must also make sure that our insurers are aware of all activities in our homes and have arrange suitable cover. Whilst we can endeavour to predict and prepare for the detailed guidance following government announcements it is often what is not in the guidance that requires us to contact the Department of Health & Social Care to clarify points.

We are continuing to take  bookings for visits as normal and when you book with your home you will be informed if the home is ready to enable contact visits in which the resident will be able to hold hands (gloved) with one regular essential visitor.

The visit will initially take place in our established visitor rooms where possible but both visitor and resident will be together rather than sitting either side of the glass. This also means that if a second visitor wants to join, they can from the other side of the glass screen.

As well as the regular visitor, residents can receive other visitors as normal where the home is not in outbreak, but they must be received into the screened visitor rooms or outside as weather allows.

All visitors will be required to arrive half an hour before the appointment and have a Lateral Flow Test (LFT) for COVID-19, the results of which will be known within 30 minutes.

Oxfordshire

There are many challenges to changing visiting protocols. For example, we must make sure that our homes have the resources to enable the extra workload required for testing of visitors and the additional cleaning of the visitor room after each use. We must also make sure that our insurers are aware of all activities in our homes and have arrange suitable cover. Whilst we can endeavour to predict and prepare for the detailed guidance following government announcements it is often what is not in the guidance that requires us to contact the Department of Health & Social Care to clarify points.

We are continuing to take  bookings for visits as normal and when you book with your home you will be informed if the home is ready to enable contact visits in which the resident will be able to hold hands (gloved) with one regular essential visitor.

The visit will initially take place in our established visitor rooms where possible but both visitor and resident will be together rather than sitting either side of the glass. This also means that if a second visitor wants to join, they can from the other side of the glass screen.

As well as the regular visitor, residents can receive other visitors as normal where the home is not in outbreak, but they must be received into the screened visitor rooms or outside as weather allows.

All visitors will be required to arrive half an hour before the appointment and have a Lateral Flow Test (LFT) for COVID-19, the results of which will be known within 30 minutes.

 

Wiltshire

There are many challenges to changing visiting protocols. For example, we must make sure that our homes have the resources to enable the extra workload required for testing of visitors and the additional cleaning of the visitor room after each use. We must also make sure that our insurers are aware of all activities in our homes and have arrange suitable cover. Whilst we can endeavour to predict and prepare for the detailed guidance following government announcements it is often what is not in the guidance that requires us to contact the Department of Health & Social Care to clarify points.

We are continuing to take  bookings for visits as normal and when you book with your home you will be informed if the home is ready to enable contact visits in which the resident will be able to hold hands (gloved) with one regular essential visitor.

The visit will initially take place in our established visitor rooms where possible but both visitor and resident will be together rather than sitting either side of the glass. This also means that if a second visitor wants to join, they can from the other side of the glass screen.

As well as the regular visitor, residents can receive other visitors as normal where the home is not in outbreak, but they must be received into the screened visitor rooms or outside as weather allows.

All visitors will be required to arrive half an hour before the appointment and have a Lateral Flow Test (LFT) for COVID-19, the results of which will be known within 30 minutes.

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