Our response to Covid-19 - ensuring safe care, admissions and care home visits.

Regional updates

We are arranging window visits by appointment at all homes able to facilitate them. Please see our latest update to find out more about this and our project to install safe visitor rooms in our homes.

As of January 5 national lockdown guidance supersedes all previous advice regarding visiting procedures and all homes now follow the same procedures.

Visits are now only able to take place in two main ways: within designated visitor rooms or garden pods, and through ground floor windows. If a suitable visitor space is not currently available your home manager will contact you directly.

We will continue to facilitate internal visits for residents receiving end of life care. Two individuals from the same household can visit at the same time. Family and loved ones from other households can also visit, but these visits must be on separate occasions and not mixing different households.

Gloucestershire

Following a detailed risk assessment and the implementation of a number of measures, including those listed below, we are pleased to be able to start reopening more homes and fully recognise the positive impact that this will have for both residents and loved ones alike.

Criteria for reopening for visits are:

  • The home must not be ‘in outbreak’, which is defined as having had two or more positive test results within the last 28 days.
  • We have taken into account the recommendations of Public Health England and the Regional Directors of Public Health.
  • The home must have a screened visitor room which can be accessed without going into any shared area of the home.
  • The home must be able to support Lateral Flow Testing for visits – the ‘instant’ test, which takes just 30 minutes to produce a result. We have had positive results from our pilot across six of our homes and it is being used to regularly test colleagues in all homes. We would recommend that where possible visitors arrive in their cars as there is a 30-minute delay from taking the test to receiving the result.
  • The home must have the staffing resource to be able to deep clean the visitor room after every visit and support the resident during the visit.

Each home will also determine how to set up the visiting arrangements as staffing levels must be able to support the additional measures now needed and this will be best determined on a local level. A colleague at your home will contact you directly to advise on visiting processes.

We will continue to facilitate internal visits for residents receiving end of life care. Two individuals from the same household can visit at the same time. Family and loved ones from other households can also visit, but these visits must be on separate occasions and not mixing different households.

 

South Gloucestershire

Following a detailed risk assessment and the implementation of a number of measures, including those listed below, we are pleased to be able to start reopening more homes and fully recognise the positive impact that this will have for both residents and loved ones alike.

Criteria for reopening for visits are:

  • The home must not be ‘in outbreak’, which is defined as having had two or more positive test results within the last 28 days.
  • We have taken into account the recommendations of Public Health England and the Regional Directors of Public Health.
  • The home must have a screened visitor room which can be accessed without going into any shared area of the home.
  • The home must be able to support Lateral Flow Testing for visits – the ‘instant’ test, which takes just 30 minutes to produce a result. We have had positive results from our pilot across six of our homes and it is being used to regularly test colleagues in all homes. We would recommend that where possible visitors arrive in their cars as there is a 30-minute delay from taking the test to receiving the result.
  • The home must have the staffing resource to be able to deep clean the visitor room after every visit and support the resident during the visit.

Each home will also determine how to set up the visiting arrangements as staffing levels must be able to support the additional measures now needed and this will be best determined on a local level. A colleague at your home will contact you directly to advise on visiting processes.

We will continue to facilitate internal visits for residents receiving end of life care. Two individuals from the same household can visit at the same time. Family and loved ones from other households can also visit, but these visits must be on separate occasions and not mixing different households.

Lincolnshire

Following a detailed risk assessment and the implementation of a number of measures, including those listed below, we are pleased to be able to start reopening more homes and fully recognise the positive impact that this will have for both residents and loved ones alike.

Criteria for reopening for visits are:

  • The home must not be ‘in outbreak’, which is defined as having had two or more positive test results within the last 28 days.
  • We have taken into account the recommendations of Public Health England and the Regional Directors of Public Health.
  • The home must have a screened visitor room which can be accessed without going into any shared area of the home.
  • The home must be able to support Lateral Flow Testing for visits – the ‘instant’ test, which takes just 30 minutes to produce a result. We have had positive results from our pilot across six of our homes and it is being used to regularly test colleagues in all homes. We would recommend that where possible visitors arrive in their cars as there is a 30-minute delay from taking the test to receiving the result.
  • The home must have the staffing resource to be able to deep clean the visitor room after every visit and support the resident during the visit.

Each home will also determine how to set up the visiting arrangements as staffing levels must be able to support the additional measures now needed and this will be best determined on a local level. A colleague at your home will contact you directly to advise on visiting processes.

We will continue to facilitate internal visits for residents receiving end of life care. Two individuals from the same household can visit at the same time. Family and loved ones from other households can also visit, but these visits must be on separate occasions and not mixing different households.

Oxfordshire

Following a detailed risk assessment and the implementation of a number of measures, including those listed below, we are pleased to be able to start reopening more homes and fully recognise the positive impact that this will have for both residents and loved ones alike.

Criteria for reopening for visits are:

  • The home must not be ‘in outbreak’, which is defined as having had two or more positive test results within the last 28 days.
  • We have taken into account the recommendations of Public Health England and the Regional Directors of Public Health.
  • The home must have a screened visitor room which can be accessed without going into any shared area of the home.
  • The home must be able to support Lateral Flow Testing for visits – the ‘instant’ test, which takes just 30 minutes to produce a result. We have had positive results from our pilot across six of our homes and it is being used to regularly test colleagues in all homes. We would recommend that where possible visitors arrive in their cars as there is a 30-minute delay from taking the test to receiving the result.
  • The home must have the staffing resource to be able to deep clean the visitor room after every visit and support the resident during the visit.

Each home will also determine how to set up the visiting arrangements as staffing levels must be able to support the additional measures now needed and this will be best determined on a local level. A colleague at your home will contact you directly to advise on visiting processes.

We will continue to facilitate internal visits for residents receiving end of life care. Two individuals from the same household can visit at the same time. Family and loved ones from other households can also visit, but these visits must be on separate occasions and not mixing different households.

 

Wiltshire

Following a detailed risk assessment and the implementation of a number of measures, including those listed below, we are pleased to be able to start reopening more homes and fully recognise the positive impact that this will have for both residents and loved ones alike.

Criteria for reopening for visits are:

  • The home must not be ‘in outbreak’, which is defined as having had two or more positive test results within the last 28 days.
  • We have taken into account the recommendations of Public Health England and the Regional Directors of Public Health.
  • The home must have a screened visitor room which can be accessed without going into any shared area of the home.
  • The home must be able to support Lateral Flow Testing for visits – the ‘instant’ test, which takes just 30 minutes to produce a result. We have had positive results from our pilot across six of our homes and it is being used to regularly test colleagues in all homes. We would recommend that where possible visitors arrive in their cars as there is a 30-minute delay from taking the test to receiving the result.
  • The home must have the staffing resource to be able to deep clean the visitor room after every visit and support the resident during the visit.

Each home will also determine how to set up the visiting arrangements as staffing levels must be able to support the additional measures now needed and this will be best determined on a local level. A colleague at your home will contact you directly to advise on visiting processes.

We will continue to facilitate internal visits for residents receiving end of life care. Two individuals from the same household can visit at the same time. Family and loved ones from other households can also visit, but these visits must be on separate occasions and not mixing different households.

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