The Orders of St John Care Trust (OSJCT) is very pleased to announce that its Apple Trees home in Grantham has been awarded a ‘Good’ Care Quality Commission (CQC) rating post inspection.
Apple Trees was recognised as ‘outstanding’ in care and across the rest of the board with a ‘Good’ for services of safety, effectiveness, responsiveness, and being well-led.
As a Trust we are delighted by this recognition and thankful for all the hard work delivered by our colleagues to ensure this independently endorsed success. The knowledge that our residents are happy and receiving the best possible care with individual needs being met.
Louise Kirk, Area Operations Manager for Apple Trees, comments: “The team at Apple Trees has excelled in the care domain to achieve this result. Everyone always goes above and beyond their roles to ensure the residents living in the home receive excellent positive outcomes. The team has an inspirational leader in Denise Booth whose dedication and innovation has put Apple Trees in the forefront of specialist dementia care. The home has also been recognised by the Alzheimer’s Society in being a pivotal member in developing ‘Lift the Lid on sex and intimacy.”
Quote from the CQC report on the service provided by Apple Trees:
“Staff went above and beyond to ensure people received excellent care that was individual and important to them. During the inspection, staff consistently demonstrated a clear understanding of the provider's values of providing high standards of compassionate care, this was seen in the delivery of care and how staff talked about their work. They also showed great respect to people. A staff member said, "The residents live here it is their home, we are just visitors." Staff spoken with told us how they regarded people they cared for as 'extended family'. Feedback from people who used the service and visiting relatives, echoed this sentiment. Staff were consistently described as "excellent", staff go "above and beyond" and "I regard staff as my family."