We have meticulous deep cleaning and infection control protocols and practices in place to ensure the ongoing safety of residents, colleagues and visitors.
All our homes and schemes have stocks of PPE that far exceed minimum requirements; this is being used in line with government guidance.
We monitor stock levels proactively and rigorously, and our equipment levels have not been disrupted since lockdown began.
Our residents and care teams are tested regularly for COVID-19.
In addition to this we carry out temperature, oxygen and wellbeing checks daily on all residents in our homes. Anyone displaying symptoms is immediately tested and then must isolate until the results are known.
We recognise that keeping in touch with family and friends is essential for resident wellbeing and we have worked hard to achieve this during lockdown and beyond.
Technology has played a key role here with iPads and tablets delivered to all our homes. There has been a lot of fun and laughter as residents learnt how to have video calls with their loved ones and share special moments that would normally happen face to face.
We know how important visits are for the wellbeing of our residents and their relatives. With this in mind, we review our visiting protocols weekly while ensuring we continue to keep everyone safe in the ever-changing environment of the pandemic. Our protocols are developed in line with government guidance and in discussion with the Department of Health and Public Health England. We keep residents' loved ones up to date to any changes to our visiting protocols, and you can also read the latest on our guidance to visitors on our FAQ page.
We’re also exploring how we can safely open up communal areas so that residents can venture out of their rooms for a time and reunite with their friends in the home.
Our activities calendar has never been so full. Activities Coordinators in our homes have come up with some brilliant ideas to keep our residents laughing, singing and generally having fun. Many residents have enjoyed bingo and quizzes from the door of their bedroom or socially distanced games in small groups.
We recognise that the pandemic has had a real impact on our frontline teams, and we have put easily accessible professional resilience and wellbeing support in place for them.
All colleagues take part in on-going training and are kept regularly up to date with the latest guidance, which is provided by our COVID-19 Working Group. We are in regular contact with the Care Quality Commission and adhere to their Emergency Support Framework.
As a top 20 recommended care home group in 2020, we are also working closely with the Government and Public Health England to push forward key issues around social care for the benefit of all.
One of our residents was delighted to see her very close friend, Ruth, after months apart. They both enjoyed a catch up over a cup of tea and a biscuit. It is fantastic to see smiles on faces as loved ones are reunited again.Read more stories
Residents have been using the homes iPads to have a catch-up and a cuppa like old times. Although this pair may be in their 80s their friendship is very modern!Read more stories
“I can’t thank the carers enough. They were marvellous. Now that I’ve recovered from Covid-19, I want to go dancing.”
Margaret was a dancing teacher so when she’s up and about she’s promised to show her carers some dance moves.Read more stories