Our response to Covid-19 - ensuring safe care, admissions and care home visits.

Trust We Care

Trust We Care

Choosing a care home for yourself or a loved one is a big decision. We want to help reassure you every step of the way.

Relaxing restrictions is welcome news for us all, but we are mindful to introduce these changes safely for all our residents and families. Find out more below. 


Our homes were among the first in the country to access the vaccine, a fact that was recognised by Minister for Care Helen Whately who paid staff at one of our homes a surprise virtual visit.

As of June 2021, 88% of residents have received the vaccine and 84% of colleagues.

PPE equipment

All our homes and schemes have stocks of PPE that far exceed minimum requirements and which is being used in line with government guidance. We also constantly review the effectiveness of PPE against new strains of COVID-19 to ensure we are doing all we can.

We monitor stock levels proactively and rigorously, and our equipment levels have not been disrupted since lockdown began.

Rigorous testing

In summer 2020 we were part of a pilot programme for increased regular testing of colleagues and residents which was then introduced at care homes across the country. We have also introduced the 'instant' Lateral Flow Device (LFD) testing for all visitors to our homes, which produces a result within 30 minutes and further increases safety around visiting.

In addition to this we carry out temperature, oxygen and wellbeing checks daily on all residents in our homes. Anyone displaying symptoms is immediately tested and then has in room care away from other residents until the results are known.


We have meticulous deep cleaning and infection control protocols and practices in place to ensure the ongoing safety of residents, colleagues and visitors. This includes investing in technology such as electrostatic cleaners which quickly and evenly coat surfaces with a disinfecting solution.

Keeping in touch

We recognise that keeping in touch with family and friends is essential for resident wellbeing and we have worked hard to achieve this during lockdown and beyond.

Technology has played a key role here with nearly 400 iPads and tablets being delivered to our homes. There has been a lot of fun and laughter as residents learnt how to have video calls with their loved ones and share special moments that would normally happen face to face.

We know how important visits are for the wellbeing of our residents and their relatives. With this in mind, we review our visiting protocols weekly while ensuring we continue to keep everyone safe in the ever-changing environment of the pandemic.

We have installed visitor rooms at all homes across The Orders of St John Care Trust. Ideally these have been in the home with visitor access that doesn't require going through any shared space, where this has not been possible we have installed new 'pods' in the gardens. All the rooms are ventilated with fresh air - another vital infection control measure.

Our protocols are developed in line with government guidance and in discussion with the Department of Health and Public Health England. We keep residents' loved ones up to date on any changes to our visiting protocols, and you can also read the latest on our guidance to visitors on our FAQ page.

Having fun

Our colleagues in the care homes are not just looking after residents’ physical health, their mental wellbeing is equally important. All homes employ Activity Co-ordinators who provide tailored activities to suit all personalities. Activities Coordinators in our homes have come up with brilliant ideas to keep residents laughing, singing and generally having fun. 

So, if your loved one has got green fingers, are partial to a party, keen on cookery, or prefers a quiet life and a good supply of puzzles we will ensure all residents have what they need.

Training and support for our teams

We recognise that the pandemic has had a real impact on our frontline teams, and we have put easily accessible professional resilience and wellbeing support in place for them. 

All colleagues take part in on-going training and are kept regularly up-to-date with the latest guidance, which is provided by our COVID-19 Working Group. We are in regular contact with the Care Quality Commission and adhere to their Emergency Support Framework.

Pushing the social care agenda

As a top 20 recommended care home group in 2020, we are also working closely with the Government and Public Health England to push forward key issues around social care for the benefit of all.

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One of our residents was delighted to see her very close friend, Ruth, after months apart. They both enjoyed a catch up over a cup of tea and a biscuit. It is fantastic to see smiles on faces as loved ones are reunited again. 

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On Tuesday, 23 February the blushing bride walked up the aisle and said ‘I do’. The marriage was witnessed by Alison and Susan and Peter’s daughter and granddaughter joined on Skype from their home in Norway.

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