Latest update for Visitors

Here at The Orders of St John Care Trust our priority is the safety and wellbeing of residents, colleagues and visitors in our services. Following Monday’s advice by the government on the vulnerability of the over 70s we have made the difficult but responsible decision to restrict access to our homes to all but the most essential visitors required to either to protect the health of our residents, or to ensure that buildings remain safe and essential supplies are delivered. For further information, click here.

Watersmead house


White Horse Way
BA13 3AH
United Kingdom

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A warm welcome to our home

  • Long Term Dementia
  • Dementia Respite
  • Long Term Residential
  • Residential Respite

This delightful home features two relaxing lounges, one of which contains a kitchenette, allowing residents to access tea and coffee at their leisure. The large, bright, communal dining hall is perfect for hosting families and evenings of entertainment.

Individual rooms are thoughtfully furnished with plenty of space for residents to personalise their room to their tastes and preferences, bringing a little slice of their former home to their new residence.

Watersmead’s residents benefit from a generous amount of outdoor space, with a large lawn area, patios, a large tranquil pond, a courtyard with raised planters for the greener fingered residents to utilise and a sensory garden tucked away in a quiet corner.

Services & Facilities

Our friendly, professionally trained team are on hand 24 hours a day, ensuring residents spend their day as they wish and enabling them to enjoy a fulfilling and independent lifestyle.

The attentive team focus on the individual needs of residents, with a tailored care plan for each person. They aim to improve quality of life for those who live at Watersmead by providing care, activities and other services around each resident’s needs and wishes. The team at Watersmead create an ambience which leaves its residents feeling contented, valued and joyful.


Meet the team

The talented chef and kitchen team prepare tasty, home-cooked meals on site daily from our own kitchens. We source quality produce for our excellent breakfast, lunch and dinner menus. All-day dining is available for lighter meals and snacks and all dishes are carefully balanced to get the best nutritional value and cater for individual dietary requirements and preferences.

Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join us. The menus change daily, and the kettle is always on. Our chef bakes every day so there is always a fresh cake to enjoy.

Residents are also encouraged to help prepare their own food and to make snacks whenever they choose.

OSJCT Sample Menu

Download sample food menu

Residents can enjoy social activities within the home every day. An accessible minibus is often used for trips to local places of interest, supported by the team.

The dedicated Activities Co-ordinators are here to make life as enjoyable and varied as possible and they work in partnership with residents to shape the schedules of activities. Here is a sample of activities they might organise:

  • Trips to local attractions, for example garden centres or cinemas
  • Visit from Pets as Therapy Dogs
  • Exercise and wellness activities, for example Seated Yoga, Zumba
  • Fun activities with ‘Messy Miniatures’, the local toddler group
  • Board game competitions and quizzes
  • Music therapy sessions
  • Gardening
  • Arts and crafts
  • Communal Church services

Download sample activities schedule

With so many activities for body and mind on offer, residents will always find something to get involved with. One-to-one sessions are also planned to ensure that every resident has time committed to them to do activities of their choosing and no resident misses out on quality time.

Events and clubs, which welcome people from the local area take place regularly, enabling residents to meet new people and remain part of the local community.

As we are in the heart of a market town - within a vibrant community, there's never a dull moment. We run regular activities for all to join in:

  • Knit and Natter – 2nd and 4th Tuesday of each month, 10:30am – 12:00pm
  • Reminiscence Club – 1st Friday of each month, 10:30am – 11:30am

Book on to one of these events by emailing or telephoning 0800 988 8133

View our full events calendar to see more upcoming events taking place at Watersmead Care Home.

April 2020

The Key Facts document has information regarding this care home which can be used in comparison with other care homes or can be printed and taken on your visit

Meet the team

Home Manager

Helen started her care career in 2001. She joined OSJCT Watersmead in 2011 as a carer and worked her way through many different roles. In April 2017 she was appointed Head of Care at OSJCT Brookside in Melksham and then she returned to Watersmead, where she became Home Manager, in July 2018.

Helen is extremely passionate about creating a wonderful home for her residents and championing person-centred care. “This is what I want to pass onto the team to support and develop them all to be the very best they can be”, Helen says.

Over the years Helen has completed her QCF level 2 and 3 in health and social care and she is currently working through her Level 5.

In her spare time, Helen loves spending time with her family. She has three amazing children along with Jasper, her long-haired dachshund, who she takes everywhere at the weekends. She also enjoys keeping fit with regular Zumba sessions and swimming.

Helen has so many special memories of Watersmead but having an Elvis impersonator join the Christmas party was definitely a highlight. The residents chose to have Elvis perform at the home and for her to see everyone dancing and singing and the joy it bought them was a truly wonderful experience for her.

Activity Coordinator

Natasha started her journey in the care sector as an activities coordinator in 2018.

Natasha was looking for a new challenge, building on her existing knowledge when she came across the role within Watersmead. Natasha previously worked in the childcare sector, as an OFSTED registered childminder and so she had lots of transferable skills to bring to the table.

Natasha says, “I am really enjoying my journey at Watersmead. I learn something new every day and the residents are all full of wisdom and knowledge. The residents and staff here are amazing and like a family. I love spending time with all our residents, staff and relatives, getting to know them and building bonds.”

Natasha feels it is important that residents have an opportunity to take part in meaningful activities which help to maintain and improve mental health and wellbeing.

Natasha and the team encourage their residents to choose activities, entertainment, events and outings according to their wishes and preferences. But they are also encouraged to try new things, tailoring activities to the individuals needs and abilities.

Natasha continues, “Our activities are for everyone; friends, families, staff and members of our community. Whenever possible we support everyone to get involved with our daily activities, bringing everyone together. This helps ensure activities are meaningful and that relationships are developed and maintained.”

In her spare time, Natasha likes to stay active, spending time outdoors, walking, cycling and occasionally horse riding. She loves being creative, with a focus on arts and crafts, hair and beauty, furniture restoration, home and events projects.

Activities Coordinator

Sara has had what she fondly refers to as ‘the wonderful honour’ of working in the care sector for almost ten years. From her experience of caring for vulnerable people, she feels that the most important and fundamental part of wellbeing is ensuring the residents emotional, physical and spiritual needs are met. This, she believes, can be satisfied through their activities and experiences.

Her previous job involved a lot of organisational aspects of care and she didn’t find she had much time to really focus on connecting with the people she cared for. She then decided to become an activities coordinator. "I have never felt happier", Sara says. "It is amazing to come to work to bring joy to people’s lives and really have the time to focus and connect to the lovely souls we care for here at Watersmead."

The main focus for Sara is ensuring the activities they carry out are as person-centred as possible. "This means that we always put the residents wishes first. Our resident’s committee is really taking off, the feedback and suggestions we get about our activities is wonderful", she says. Sara takes lots of photos of the residents doing activities and she has created a memory book so that the residents can reflect on the special times they have had at Watersmead. Sara beleives it is fundamental that residents always have something to look forward to.

In her spare time Sara can be found pottering about in her 130 year old canal boat which she has lived on for ten years. She loves telling the residents stories about her adventures and the places she has explored. She takes pride in cycling everywhere when possible, and she is really keen on taking part in fundraising events. She is passionate about enjoying life and loves spreading her positive energy around the home, in hope that she can brighten people’s days.

Head Chef

Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becomming Head Chef 4 years ago. Sally gained her 706/1 and 706/2 many years ago and she holds a wealth of other qualifications centring around the catering industry.

Sally runs the fantastic kitchen team and provides the residents with excellent meals as well as catering for all major events within the home. Sally was nominated for Wiltshire's 'Hospitality of the Year Award' twice and won on both occasions. Sally was also a regional winner in the Great British Care Awards and became a national finalist.

Her best memory of the home is when residents cooked a meal for her supported by the activity coordinator. It was lovely for her to sit with a few residents and enjoy the meal they had prepared.

In her spare time, Sally enjoys arts and crafts, gardening and growing her own vegetables. She also loves spending time with her family.

Come and visit us

Call: 01373 826503

White Horse Way
BA13 3AH
United Kingdom

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